Thank you for attending my talk at WordCamp Ann Arbor 2019! Below are the slides and resources mentioned.
- 35 Online Review Statistics You Need in 2019 from BrightLocal
- How to Generate a Google Review Link
- Study: Replying to Customer Reviews Results in Better Ratings – Harvard Business Review’s Tripadvisor Study
- How to Respond to Positive Reviews Online (my article on the 11Web blog)
- How to Respond to Negative Reviews Online (my article on the 11Web blog)
- Yelp: Don’t Ask for Reviews
- Law firm that used contest to solicit Google reviews sees all but one disappear on Search Engine Land